Our Celebration items are part of an exclusive collection -  To qualify for a refund the items must be returned within 14 days of purchase, with all original packaging and labels still attached.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including tags and plastic, and garments must not be washed or worn.

Please make sure to claim the parcel as "BRITISH GOODS RETURN"

Several types of goods are exempt from being returned. Non-returnable items include:

• Gift Cards/E-Gift Cards
• Socks & Tights
• Hair Accessories
• Bespoke Items

You can't return items from our Celebration collection, but you are able to exchange them for a different size as long as all original tags are on the item you are exchanging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

RETURNS

To return your product, please follow the link at the top of this page to open our returns portal. You should mail your product to: 

Pepa London
Big Yellow Croydon
202-216 Thornton Road
Croydon
Surrey
CR0 3EU, United Kingdom

Please note : You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Pepa London is not responsible for any returns lost in transit – it is recommended that you include tracking and insurance for your protection. Your statutory rights are not affected by our returns policy.

REFUNDS

Once your return is received and checked, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed within 3-5 working days for UK orders and up to 10 working days for International orders, and will automatically be applied to your original method of payment.

EXCHANGES

If you wish to exchange and item for a different size, please do so via our new Returns Portal.

Celebration Collection   

You are able exchange for a different size in the same product within 28 days.

Bespoke Garments   
Our Bespoke garments are handmade in Spain and bespoke, made using specific measurements for your child, and are thereforenotrefundable or exchangeable.

Please note: each item is unique and handmade using vintage material such as lace and fabrics, therefore each piece will be unique with some variations that do not affect the overall design, style or look as shown on the picture.

CONTACT US

If you require more information on returns or exchanges, please email us at  [email protected]